How Digital Transformation Improves the Customer Experience

How Digital Transformation Improves the Customer Experience

All Posts, Cloud Solutions, Digital Transformation, Digital Transformation Trends, Mobile Applications, Process Automation, SaaS

Customer experience has a dramatic impact on a company’s profitability and public image, especially in the most competitive industries and business niches. A positive experience can transform a new, one-time customer into a “regular,” while also generating positive buzz that can drive business forward. Conversely, a negative customer experience can be disastrous, with bad online…

How to Perform a Business Process Automation Assessment for a Process in Your Company

How to Perform a Business Process Automation Assessment for Your Company

All Posts, Digital Transformation, Process Automation

Business process automation or BPA represents an increasingly popular form of Digital Transformation, with many companies using automation to improve efficiency, productivity and even employee morale.

That’s right! A company’s collective employee morale and productivity may reflect a marked improvement with a business process automation project. This occurs because you are removing humans from the equation and freeing them to focus on other higher-level tasks. Rote, repetitive tasks tend to be very damaging to morale, which in turn, has an adverse impact on productivity levels, overall performance and ultimately, employee retention.

Productivity and efficiency also jumps when your Digital Transformation project involves business process automation since a computer can be far faster and more efficient than a human.

But where do you begin with a business process automation assessment to determine if a specific process is right for BPA?
But what are the four types of digital transformation? The answer will vary, but all can offer good insight that will help guide your next high-tech project.