7T provides ongoing support services for the software, web and mobile apps, machine learning-powered AI platforms and other technology that we develop for clients.
These post-development software and app update services include:
7T provides ongoing support services for the software, web and mobile apps, machine learning-powered AI platforms and other technology that we develop for clients.
We use a priority-based support system to ensure that the most pressing problems are addressed first. When a support ticket is submitted, we will provide a time estimate to address the issue and arrive at a resolution. Once the client approves this estimate, work can begin.
In some cases, a resolution may involve a work-around, which allows for a temporary fix; the 7T team will then continue work to arrive at a permanent solution.
These post-development software coding incompatibility fixes, AI model updates and other support services fall into one of three categories, outlined below.
This status is used for system faults, with a major adverse impact on normal system operation. All Priority 1 support requests are sent to the top of the queue with an immediate goal of restoring normal operation via a full correction or a satisfactory work-around.
This status is assigned to system faults whereby normal operation is adversely impacted and a satisfactory work-around is unavailable. 7T strives to respond to these cases within the predicted timeframe. In most cases, 7T can address the issue faster than the anticipated timeframe.
This status is issued for system faults in cases whereby a fault has been detected, but that fault does not affect normal operation. Our objective is to pinpoint the problem and arrive at a solution as soon as possible so you, the client, are back to using your technology in a prompt manner.
Automated testing scripts are mission-specific bits of software that are used to mimic a user’s actions, ensuring that everything functions as expected on a mobile application, software platform, web portal or AI platform.
When an issue is found, the problem is typically flagged for human review and remediation by a member of the development team.
More sophisticated automated testing scripts include artificial intelligence which can perform a wider variety of functions. This can include examining and pinpointing the true nature of the issue before referring the matter to developers. Some testing scripts will also identify a suitable fix and then initiate repairs, which are then reviewed by a member of the development team prior to deployment.
As a whole, automated software testing saves time and resources, which translates into lower development costs and a more rapid time-to-market.
More than 90% of clients stay on-board with 7T for support services.
7T’s support team is available 24/7 so issues are resolved ASAP.
Annual support costs typically range between 10-20% of the original development investment.
Code incompatibilities. Glitches. Crashes. Spontaneous code corruptions.
These issues strike even the best-developed platforms because the tech sphere is constantly evolving and changing. iOS and Android release new versions on a regular. basis, while browsers issue periodic updates that can dramatically impact the performance of apps, enterprise software, machine learning-driven AI platforms, web apps and other platforms. These digital systems exist within a dynamic environment and as such, your technology must be updated to keep pace with that ever-changing environment.
Enter: 7T’s post-development support services for enterprise software, web and mobile apps, AI platforms and other digital solutions that our developers create.
7T offers optional 24/7 support for high-availability platforms, with access to an experienced development team that will resolve code incompatibilities, glitches and other issues, restoring functionality in a prompt, professional manner and around the clock.
Routine updates and maintenance can even be performed in conjunction with development services when a client opts to add new features and functionalities to their platform.
If an issue is discovered during the inspection and testing period,
simply notify us via the 7T Ticketing System.
Tickets must include sufficient info to
replicate and / or locate the issue.
If you fail to perform regular maintenance and updates, glitches and code incompatibilities will gradually arise. At first, user experience and functionality may not be noticeably impacted. But over time, those coding incompatibilities will get exponentially worse, resulting in very noticeable issues. Tools and integrations will stop working. Crashes will become more commonplace. You may even end up with fatal errors that make the platform completely non-functional.
Machine learning and AI platforms require updates for performance that can actually advance and improve rather dramatically over time.
In the long term, ROI virtually always decreases without these essential support services. But when maintained, ROI can remain stable or even increase as time passes. The latter is especially true for machine learning-powered AI technology!
7T’s post-development support services are only available for technology that our company has developed. The reason? We’re familiar with the mobile apps, web portals, enterprise software platforms, cloud solutions and machine learning-powered AI that our world-class team has created. This positions us to identify issues and perform updates / repairs in an efficient, timely manner.
Modifying unfamiliar code can result in a scenario where you correct one issue, but create an entirely new problem. The process for pinpointing and fixing incompatibilities or updating unfamiliar code is more time-consuming — and thus, more costly— when you’re working with an unfamiliar code base. For this reason, it’s most cost-efficient and time-efficient to seek assistance from the original developer.
In some cases, it may be best to simply replace highly-buggy and grossly outdated technology. In these instances, 7T is happy to discuss the development of new, innovative — and bug-free! — technology that increases productivity, profitability and brings a healthy ROI for your organization.
Regular enterprise software maintenance and custom mobile app updates are critical in response to updates to browsers, iOS, Android and the techsphere as a whole.
Find out why regular software updates and maintenance are essential for maintaining peak performance and a maximum ROI for your custom enterprise software, mobile app, AI platform or other digital creation.
7T (also known as SevenTablets) is a Dallas Digital Transformation company, specializing in AI, machine learning and the development of cutting-edge business solutions. Beyond multimodal machine learning and artificial intelligence (AI) development, we also specialize in enterprise software development, mobile app development, web app platforms, process automation, cloud solutions and DevOps, amongst others. We go beyond the role of a typical third-party service provider, taking on the role of a true business partner. 7T takes a "business first" approach to Digital Transformation, with business strategy guiding the development process. ROI is our currency as we solve hard problems with innovative Digital Transformations like machine learning-driven AI development solutions that propel clients to the next level.
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