A robotic process automation implementation can go a long way toward improving productivity and profitability for your business. That said, deployment day may prove to be downright disastrous if you fail to consider and address a number of key points before you set those process automations live. Workflow interruptions and customer experience disruptions are just a couple of the many issues that can arise. The following robotic process automation implementation considerations and preparations will position your organization for success on deployment day.
Verifying the Steps and Integrations in Robotic Process Automations (RPAs)
Prior to the deployment of RPA implementations, you will need to verify that all steps are addressed. This is especially important in the case of “multiple choice” processes, whereby the RPA system is equipped with artificial intelligence (AI) technology that must make a decision between multiple courses of action. In addition to ensuring that an automation is performing all of the steps in a process, you must verify that the AI is choosing an appropriate course of action when it reaches a point in the process with more than one option.
Many robotic process automations also include integrations, whereby the technology pulls data from third-party platforms. These integrations can be impacted by updates on those third-party systems. Therefore, prior to deployment, developers ought to re-verify that each connection is intact and performing as expected.
Evaluating the Steps and Outcome of Robotic Process Automations
It’s important that your RPA development team performs a final round of comprehensive testing just prior to the robotic process automation deployment. This is essential to ensure that you don’t encounter any unexpected issues after your RPA technology is set live.
During this round of QA testing, it is prudent that you consult the staff who would typically perform the now-automated processes. These team members will be ideally-positioned to identify many of the more subtle, less-obvious issues with the RPA’s output — issues that an “outsider” such as a QA tester may fail to identify. They’re also well-positioned to spot any steps that may be missing from the process automations.
Employee Training for RPA Deployment
By implementing robotic process automations within your organization, it’s likely that you will have an impact on related workflows or parallel processes. This may necessitate training so that staff are well-positioned to perform next steps and related processes.
Without proper training, you risk a situation where workflows are adversely impacted, leading to unforeseen hang-ups that slow productivity. RPAs are typically embedded within broader workflows so staff must have a firm understanding of what steps those robotic process automations are performing and any new responsibilities as they relate to the output of those now-automated processes.
Alerting Staff to the Deployment of RPA Implementations
Having trained the staff who will be directly impacted by the RPA implementation, it’s easy to forget about the individuals who will be indirectly impacted on deployment day. For this reason, it is prudent that business leaders send out a company-wide alert indicating what processes have been automated as part of the RPA project. This notification should also indicate exactly when those automations will be deployed and set live.
Whenever possible, a phased RPA deployment is typically ideal, making for a less dramatic impact on employees. Phased RPA deployment is also more conducive to the minimization of any adverse impact that arises as a result of this new technology. With this approach, you maximize the number of RPA benefits that your company will experience.
At 7T, we have extensive experience in the realm of robotic process automation and artificial intelligence development implementation. Our team knows what it takes to see a successful RPA-based Digital Transformation, enabling us to guide your RPA and AI deployment toward success.
Experience the Benefits of RPA Implementation With 7T
At 7T, our development team is on the cutting edge of robotic process automation (RPA) and artificial intelligence development. AI implementation Our world-class team of Dallas RPA and AI developers will work to identify challenges within your organization; then, we’ll create a value-generating RPA solution with innovative technologies that align with your business strategy. This problem → solution approach to AI and RPA development is the key to our clients’ success.
7T is based in Dallas, with additional locations in Houston, and Charlotte, NC. But our clientele spans the globe. If you’re ready to learn more about RPA implementations and how your organization can harness the power of AI, contact 7T today.
