Digital transformation is a term that has evolved in meaning alongside the evolution of business process automation technology. In addition, different industries with different use cases for innovative software tools also influence the meaning of “Digital Transformation” for a given firm. While there are numerous benefits to working with firms that specialize in Digital Transformation as a service (DXaaS), it’s important to break down what this phrase means, how it came to be, with use cases across different industries.
What is Digital Transformation as a Service (DXaaS)?
Digital Transformation as a Service (DXaaS) refers to business process automation tools that software developers offer to implement on a contractual basis. Such strategies can transform business operations by improving efficiency, reducing workloads and cutting costs. DXaaS can be seen as a more specific subcategory of software-as-a-service (SaaS), which focuses on the complete transformation of business processes through custom-built, unified software platforms.
The Rise of DXaaS
Emerging technologies like AI, machine learning and cloud computing created an opportunity for businesses of all sizes to automate their most labor-intensive business processes in a cost-effective way; DXaaS emerged to take advantage of that opportunity.
Basic administrative tasks upon which nearly all businesses rely, like data entry/capture, financial analysis, report generation, webpage creation and many others can be automated and their data centralized. As a result, skilled software developers can analyze individual businesses’ needs and create custom tools that completely revolutionize their clients’ operations.
How Clients Benefit from DXaaS
The Benefit
The Description
Save Costs
Reduced administrative workloads save operating expenditures (OPEX).
Save Time
Leveraging AI reduces the time needed to collect, organize and index data (when needed), giving workers more time to focus on core tasks.
Improve Consistency
DXaaS tools reduce instances of human error and the costs associated with mistakes.
Ensure Regulatory Compliance
Automating processes with AI tools developed with relevant regulations in mind include rule-based processes that can be updated to ensure consistent compliance.
Increase Customer Satisfaction
DXaaS tools like chatbots, self-service portals and other AI-driven customer success tools offer customers better access to the information and virtual services they require.
Enhanced Lead Nurturing
AI can improve automated email systems to better address the leads that receive them based on past lead interactions with your business and website.
Increased Scalability
The key benefit of AI-powered business automation is its inherent scalability, allowing businesses to adapt easily to both growth and recession.
DXaaS Case Studies
To better illustrate the value of DXaaS across industries, we’ve curated a few business case examples from 7T’s library of clients. We selected these examples to represent different industries that commonly leverage DXaaS partnerships to meet their goals and improve operational efficiency.
Transport and Logistics: Simplex Group
A software provider for the transport and logistics industry, the Simplex Group sought a full-featured, custom platform with mission-critical tools, including an admin portal, web application, and mobile app. With this platform, Simplex aimed to meet the needs of trucking companies’ back-office users and drivers who needed quick access to key features while on the road.
To help Simplex deliver the most value possible to their clients, 7T built an enterprise resource planning platform (ERP) that featured a web portal, mobile app and back-office connectivity with the commonly-utilized Microsoft Dynamics 365 platform.
Simplex ERP Platform Capabilities
Feature
Details
Freight Planning and Factoring
Compliance, permitting and tax reporting tools to simplify back-office tasks for trucking industry professionals.
Increased Scalability
Freight planning and factoring tools empower trucking and transport companies by ensuring that every item arrives safely and on time.
Key Business Insights and Metrics
The easy-to-use interface provides key metrics, insights and analytics — information that’s critical for data-driven decision-making.
Insurance Solutions
Trucking companies enjoy access to commercial trucking insurance solutions and quotes for coverage from liability to cargo insurance and beyond.
Results
Although the platform’s results were positive for Simplex and its clients, the only data we received directly for this Digital Transformation business case was how this tool helped their company. Below, we list three key benefits of 7T’s custom-built platform, which proved to be transformative to Simplex’s business model.
- Increased time and resource efficiency
- Reduced operating costs
- 5X ROI
For the transport and logistics industry, Digital Transformation has a proven track record of success.
Healthcare: MPOWERHealth
As a healthcare software provider, MPOWERHealth provides data-driven solutions to healthcare providers of all types. The digital transformation goal in this business case was to improve efficiency and quality of care in the operating room (OR).
A failure to adopt data-driven tools made the required administrative work cumbersome and prevented ORs from easily integrating with software from other medical practices. The awkward admin workload also decreased OR efficacy in managing consent and proper waste disposal.
To ensure MPOWERHealth could provide the best possible solutions for client ORs, 7T created an enterprise medical mobile app for iPads (commonly used in OR settings) designed to improve OR efficiency with data metrics access, backed software integrations, and simpler, more sterile administrative solutions.
MPOWERHealth Medical Mobile App Capabilities
Feature
Details
Data On-Demand
- Displays patient data metrics in a simple, at-a-glance format.
- An assignment board offers clinicians quick access to view assigned tasks.
- In hectic OR environments, a convenient timer function delivers essential reminders, like notifying clinicians when it’s time to take patient vitals.
Easy Integrations
- The platform includes SSO integration for easy, rapid sign-on.
- USMon and other back-end application integrations improve efficiency by sharing relevant data and communications on multiple platforms.
Simple, Sterile Solutions
- The surgeon eSignature sign-off feature offers a sterile alternative to keeping pens and paper in the OR.
- The sharps count prompts ensure patient safety by providing medical staff with a tool to verify that no pointy metal objects are accidentally left behind.
Results
By providing solutions to common OR pain points, this platform helped MPOWERHealth deliver the value their clients have come to expect. The features that were included in this medical mobile app streamlined the following tasks.
- The app generates a detailed log of all activities and data arising from OR monitoring procedures.
- The platform eliminates the need for pen and paper in the OR, delivering a more sterile solution.
- Checklists and prompts ensure that all tasks are correctly performed during medical procedures.
- An easy-to-use interface offers clinician prompts and reminders so nothing is forgotten or overlooked in busy ORs and other hectic healthcare environments.
- The surgeon sign-off feature allows clinicians to officially sign off on procedures after their time in the OR.
- A backend integration feature imports and pre-populates data from USMon, freeing clinicians to focus on their patients.
- Comprehensive data privacy controls allow for full HIPAA compliance.
Digital Transformations in the healthcare industry, offer safer, more efficient and more transparent processes.
eCommerce: Rebel Microstore
Rebel Athletic is a high-end online athletic clothing retailer that sells a wide variety of apparel and accessories. They frequently work with sports teams and other athletic organizations at the local level to create branded apparel for fans and supporters. For this project, they wanted to create standalone stores so their clients could sell Rebel-branded apparel without the need for separate fulfillment and shipping infrastructure.
To help empower their customers, 7T built an innovative eCommerce platform that allows Rebel Athletic’s client programs to create microstores in a matter of minutes. With this Rebel Microstore project, cheer squads, dance teams, and other programs can offer branded garments and accessories without the hassle of fulfillment and shipping.
Feature
Details
Fast, Easy Microstore Setup
Cheer programs can configure and launch a microstore in minutes. The simple set-up process offers 50 customizable product options, with more added regularly. Users can add logos, team colors, shop banners, and other branded products.
Easy Product Customization
Programs allow users to customize each product with different colors as well as wording, images, logos, and other branding elements. This is the perfect way to promote team unity with branded garments, backpacks, and accessories that are unique to each team.
Innovative 3D Garment Modeling
Rebel Athletic’s innovative 3D garment modeling feature gives shoppers an accurate idea of a garment’s fit. The alternative — laying a garment flat and snapping a few photographs or sending a “fit kit” with sample garments in different sizes — fails to provide online shoppers an accurate idea of how garments will look and fit in person. This can lead to increased return rates and a negative customer experience. Rebel Athletic microstores deliver a rich, immersive experience thanks to this 3D feature.
Results
The platform drove more business to Rebel Athletic and provided a valuable eCommerce solution for their 3,000+ client programs. Rebel Athletic’s microstore platform serves as a Digital Transformation case study, representing a unique opportunity for smaller programs to earn extra revenue without the burden of sourcing customized products, dealing with returns, or handling fulfillment and shipping tasks. Storefronts can be configured and opened for business in a matter of minutes.
For the eCommerce industry, Digital Transformation provides real-world examples of simpler, more dynamic online stores.
Discover Digital Transformation as a Service (DXaaS) with 7T
At 7T, we use a problem → solution approach to digital transformation as a service (DXaaS). Through our DXaaS platforms, machine learning and AI technology can bring a significant operational advantage with a robust ROI. Our team will identify your organization’s challenges and pain points. Then, we’ll architect a value-generating solution to transform your vital business processes and meet your goals.
7T is based in Dallas, with additional locations in Houston, and Charlotte, NC. But our clientele spans the globe. If you’re ready to learn more about leveraging Digital Transformation for your organization, contact 7T today.
